Fair to you. Fair to the farm.

If you need to cancel your reservation, please contact us as soon as possible.

Where your lamb has not yet been committed for processing and we can reasonably offer your box to another customer, we will normally refund your reservation deposit.

If costs have already been incurred specifically in preparing your order, or we are unable to recover losses resulting directly from a late cancellation, we may deduct a reasonable amount from your refund to cover those losses. We will explain any deduction to you.

We will not automatically retain a deposit simply because you have cancelled.

Lamb is a fresh, perishable food product. Once your order has been prepared for delivery, normal change-of-mind returns may not be possible.

This does not affect your statutory rights if there is something wrong with the product.

Farming does not always run to a timetable. Animal welfare comes first, and occasionally circumstances outside our control may mean that a planned lamb release has to be delayed or cancelled.

If we cannot fulfil your reservation, we will contact you and offer an appropriate alternative where possible. If we cancel your order and cannot supply it, any money you have paid for that order will be refunded.

Someone must be available to receive a lamb box at the agreed delivery address because it contains fresh chilled meat. We cannot leave a box unattended in a safe place or with a neighbour.

If your circumstances change, please contact us as soon as possible and we will do our best to help.

Where a delivery cannot be completed because nobody is available at the agreed address, any additional costs of rearranging delivery will be discussed with you before another delivery is attempted.

We want you to be happy with your Lluest Wen order. If anything is missing, damaged, incorrectly supplied or otherwise not as it should be, please contact us as soon as possible after receiving your order.

Please keep the product, packaging and labels where practical, and photographs may help us understand and resolve the problem quickly.

Nothing in this policy affects your statutory consumer rights.

Different cancellation and return rights may apply to non-perishable products purchased from our farm shop. Where you have a statutory right to cancel or return an item, we will honour that right.

Product-specific return information will be provided where applicable.

Farm experiences have their own booking and cancellation conditions because places and dates are limited. The applicable conditions will be shown when an experience becomes available to book.