Your information matters to us.

Lluest Wen Farm is responsible for the personal information we collect through this website and through our direct dealings with customers and visitors.

Email: lluestwenfarm@gmail.com

Depending on how you interact with us, we may collect information such as:

• your name
• email address
• telephone number, where provided
• billing and delivery address
• information you provide when contacting us
• waiting-list enquiries and preferences
• order and purchase information
• delivery information
• farm experience enquiries or bookings
• communications between you and Lluest Wen Farm
• technical information about how our website is used, where collected through cookies or similar technologies

We only ask for information that is reasonably necessary for the purpose for which it is being collected.

We may use your information to:

• respond to enquiries
• manage our lamb-box waiting list
• contact you when lamb boxes become available
• process and manage orders
• arrange and communicate about deliveries
• manage farm experience enquiries or bookings
• provide customer service
• maintain appropriate business, accounting and transaction records
• operate, protect and improve our website
• comply with legal or regulatory obligations

UK data-protection law requires us to have a lawful reason for using personal information. Depending on the circumstances, we may process your information because it is necessary to fulfil a contract with you, because you have asked us to take steps before entering into a contract, because we have a legal obligation, because we have a legitimate business interest, or because you have given us your consent.

Where we rely on consent, you can withdraw that consent at any time.

If you join our waiting list, we will use the contact information you provide to manage the list and contact you about relevant Lluest Wen lamb-box availability.

Joining the waiting list does not place an order or guarantee that a lamb box will be available.

You can ask us to remove you from the waiting list at any time by contacting us.

Our online shop uses Shopify. When you place an order, information needed to process your purchase may be handled through Shopify and relevant payment providers.

Payment-card information is handled by the payment services used at checkout. Lluest Wen Farm does not need to receive your full payment-card details in order to fulfil your order.

You can read more about how Shopify handles information in its privacy policy.

We do not sell your personal information.

We may share information with trusted service providers where this is necessary to operate the website, process an order, take payment, provide a service, maintain our records or comply with the law.

These may include our ecommerce and website providers, payment providers, professional advisers and other suppliers involved in providing our services.

We only share information where there is an appropriate reason to do so.

Some of the technology providers we use may process or store information outside the UK. Where UK data-protection law requires safeguards for an international transfer of personal information, the relevant safeguards should apply.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to retain records for legal, tax, accounting or regulatory reasons.

Different types of information may therefore be kept for different periods.

Depending on the circumstances, UK data-protection law may give you rights over your personal information, including rights to ask for access to it, correction of inaccurate information, deletion in certain circumstances, restriction or objection to some processing, and transfer of certain information.

You may also withdraw consent where we are relying on consent to use your information.

To make a request, contact us at lluestwenfarm@gmail.com.

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to help.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

Our website may use cookies and similar technologies that are necessary for the website and online shop to operate. Other cookies, such as analytics or advertising cookies, should only be used in accordance with applicable consent requirements.

Where required, you will be given choices about non-essential cookies through the website's cookie controls.